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frequently asked questions

frequently asked questions

Faq

We make a lot of items in house for custom orders and shelving. What we do not make in house, we source through other local fitness equipment distributors to get you the package you are looking for!
On our in-house items we do offer a limited warranty and will do what we can to always stand by our work. Other equipment will come with manufacturer warranties to offer you piece of mind that you have good equipment!
All of the equipment we sell is designed to be DIY assembly and installation. That is always an option! We offer installation because this is what we do all the time. Our professional installers make sure that everything is assembled and installed with safety in mind first. Missing studs or incorrect installation can cause serious injuries, so with this option, our usual warranties and liability would not be applied. Our installation also saves you a lot of time! Instead of spending a weekend figuring out how to put things together, you can get right down to business and work out.
Currently we do not ship items. In some cases we can make arrangements to ship to you on custom pieces. If you are outside of Texas or outside our service area, we are happy to refer to someone that can get you the equipment you need.
Typically we are booked out about 2 weeks or 14 business days. While it is always our plan to install as fast as we can, gathering your equipment, materials, and fabrication of custom items can take time. Our amazing customer support team will keep you updated during the process!
Yes! We offer 12 months interest free finance, available through Synchrony. Talk with your account manager during your free consultation for more information on how it works.
Yes. Every home is different. We want to makes sure that all the equipment you want will fit and be functional in your space. By coming out and taking some measurements, this helps the install go very smoothly and assures us we are bringing you the right stuff.
We handle these on a case by case basis. Of course if any equipment you purchase is defective we will work to get that item replaced, repaired, or we can refund you. However, once any equipment is installed, the sale is final. Cancelling an installation before your scheduled appointment time may be subject to restocking fees and keeping a deposit.
You can always come to our shop to pick up any equipment that you order.
We do not resell used equipment. We do have companies we can refer you to for that!
Absolutely not! We can install any in or around your home!
We do it all. If you are looking for a complete make over, including HVAC, lights, garage door adjustments, storage and so on, we are a one stop shop. While we do not do all of the customization work in house, we do work with trusted contractors. Full customization can take time though, so this may mean that your project has a longer lead time.